I called for a same day appointment after a rough weekend. I usually see Michelle but North had an open slot that day. She was truly an angel. She was wonderful in explaining how her technique differs, timing expectations of 55 minutes hands on so that I didn't feel cheated at the time that the appointment started or ended and great knowledge and information about my body after the massage. She's like a massage fortune teller. She knew just by my muscles that I was an injured runner and a mother to young children without me ever having to tell her. I will absolutely be working her into my rotation with my membership. It's nice to know that there isn't just one massage therapist that I like.