First, there is no wasted time. You check in and a few minutes later you back in the massage room. The staff is very professional and prompt. Once in the massage room, Jess was awesome and very accepting of feedback. I wobbled out because I was so loose and relaxed.
On time. Courteous. Terrific massage. Angel is a sweetheart. I'll be back.
Not trying to be picky, but I am a big proponent of customer feedback and continuous improvement. The therapist's hands were cold when she first started. I think an investment in some kind of hand warmers might be beneficial. Mind you, Jess did a terrific job. just an idea for improvement.
I like the consistency of visiting each month for a relaxing massage. I also appreciate reading the notes from each therapist and would have loved to have the receptionist point those out to me the first time I was there. I feel as though I have connected better with my therapist after reading the bio about her!