The friendliness and professionalism of the staff, especially Dan and Felicia, make it such a welcoming place. The massages from Alex are some of the best I have ever gotten, including those at upscale resorts. I also enjoy the change of decor with the seasons/holidays. While not necessary, it is a lovely touch. And yes, I highly recommend Elements.
Cheerful environment (always greeted warmly, offered water, etc.) with clean, comfortable facilities and excellent therapists. I love the many options (hot stone, aromatherapy, etc.) that are offered but never pushed.