My only reservation is the accounting system. In today’s world we should be able to watch the debits and credit in membership accounts. I shouldn’t have to explain why this is important and how easy it is for mistakes to be made. It’s all a mystery and we have to accept whatever the receptionist tells us. And that’s not even in dollars but in credits. How about better transparency?
I love that it’s like a mini spa experience, rather than just an “appointment.” The waiting area is serene and feels more private even though it’s just in a shopping area. Stepping inside is stepping away from all the noise and busyness and traffic. Desk staff is always quietly friendly. Never any pressure to add on services or try new things next time, though new services are available and there’s information on the table to browse. The therapists are amazing. It can be a little tough to book unless well in advance, especially for the higher levels, but getting on the waitlist usually results in a sooner time coming available. Highly recommended over the big massage chains.
I would rate my massage therapist, Alli?? not sure of the spelling she is from England! How fabulous she is I would have to say she should at least have a +15! Receptionist was more than helpful. A great experience top-notch.
I had an excellent therapeutic massage session. The therapist was professional, attentive, and took the time to understand the areas where I was experiencing tension and discomfort. The massage was tailored to my specific needs, and I left feeling relaxed, refreshed, and noticeably better.
I highly recommend this therapeutic massage to anyone looking for professional care, relaxation, and relief from muscle tension. I will definitely be returning!
my experience during my facial was awesome. However, I got lost getting to the location, the receptionist was not helpful in directing me to the location. I arrived late to my appointment.
The receptionist was very nice. The door opened, a lady greeted me with Carol, showed me to the room, advised me to remove my upper clothing. Left the room, returned and started the facial.
This facial specialist never introduced herself. I asked her if my facial was going to be 90 minutes which I paid for, she said, I can try to get everything in, but since you were late I am not sure.
The facialist lady was very serious, explained some of the products & procedure she was doing.
She did a good job, my skin felt amazing. I purchased almost $400.00 worth of products. I also, purchased three 90-minute massages for future gifts for friends and family.
I will recommend Elements massage to my friends and neighbors. Suggestion for the facialist, please do better, and be more friendly not so serious and robotic. In addition, during my intake form I checked other services, but none of that was discussed with me from the facialist. I do have another facial and massage scheduled for Aug. 23, 2026, I am hoping for a better experience with the specialist.
The receptionist was friendly and helpful while i was purchasing all of the products and spa gifts.
Thank you,
Carol