We found the technician who visited our property to be knowledgeable and friendly. The only reason I haven't rated higher is it is probably too soon to know whether our vole problem is resolved.
We never get a notice that service is upcoming. We have made numerous attempts to let you know and nothing changes. We keep hearing, "we are running a skeleton crew and it's probably causing that."
The very first gentleman that was on our service route was by far the most detailed in his treatment. Around the house, in the shed, in the crawl space, and inside the house. Nobody else has been nearly as detailed about our treatment. This also isn't the first time that I have mentioned this in one of these reviews.
Feel like quote could have been given over the phone. I had mentioned I was not looking for an annual plan and instead paid over $70 for a glorified quote that was very expensive.
They are very responsive and always available when I have concerns or issues. The rest of the time it's extremely efficient and easy. They take care of everything.
I’m not sure. The only reason I let the last tech come out is because I forgot to cancel. The last 4 or so services have been bad. All of this is documented on my email messages to you. I make repeated requests for the same areas, it never gets addressed. I’ve had to buy my own traps, poison etc over the last 6 months and rooms in barn are trashed from mice poop, it’s not sanitary. The last tech that came over said he noticed there we’re not any bait stations around the barn and that is correct, the person before said they put out 4 and I could never find any of them.
Dependable, trustworthy and knowledge technicians. Should we need an additional service; ie. spiders sprayed for, basement activity, etc. all I have to do is call, and an appointment is set up at no additional charge.
Logan was great. Informative and helpful on his initial visit and his write up. I was going to go with the smart package but then the communication with scheduling and responses just went south like the business was locked in and we will get to it when we can. I manage a sales group and I cannot treat our customers like - we push too much communication and responsiveness is never enough. Customers need to feel that you feel and reciprocate there sense of urgency and concern. That is why I canceled the service because I would expect the same from my customer.