Everyone is friendly and knowledgeable and approachable. The selection is varied and there are always options in terms of price points yet all the items seem to be of quality.
Felt the aura as I walked in the door, there he was john bike. He told the lady on the phone to hold and everything and everyone in the store stopped moving instantly.
Walked in unannounced with two wheelchair tires it needed tubes and tires technician replace them in no time and all with a smile on his face the whole time great service third time I’ve been in to have service done and it’s been the same way every time perfect! Thanks
I have been consistently pleased with the friendly good after purchase service. It has been my experience that they are willing to go the extra mile to assist.
I brought it in because the front break lacked any "bite" no matter how hard I squeezed the break handle, and I asked that new pads for both front and rear breaks be installed.
It was done thoroughly in the sense that they not only replaced the pads and fixed the lack of "bite" of the front break, but they also eliminated a slight wobble in both break rotors. Then they carefully adjusted both breaks.
Now the break handles have a much smaller play before the breaks engage, both breaks react precisely the same way and both have a nice "bite" (not one break softer than the other), tire pressure was checked and they even re-mounted the mirror so that I now have a far better view of what's behind me. Evidently they looked it all over and fixed what needed to be done.
Altogether, it simply was done professionally (!) - not in a "bah, that's good enough" way, followed by some lame "explanation" of why this or that is still not quite working.
The person that helped me out was really helpful. Directed me through out the store and helped me with the items I wanted. Was really knowledgeable. Didn’t push the more expensive items to me. I appreciated that.
Sean was straightforward and comfortable to work with. He noted that they'd get to it the following week.
I called on Thursday to check on status and learned that the work would be completed on Friday. Yay!
I/m looking forward to riding my funky little bike around. Thanks very much!!
(OH! Would have been nice of the tires had been filled before I picked it up...)
-[FIRST NAME REMOVED]
When I went in for a mountain bike tune up I experienced genuine, friendly service. I didn't feel like I was being "taken for a ride" ...not until I was back on my bike, and Wow, reborn!