This delivery proceed as it was represented to in phone and email messages, and the product this time was free from defects. I know Estes has nothing to do with product defects, but its hard for customers to be objective when there's no one else to complain to at the moment.
It is also not you fault how damaged and beat up shipping containers are on delivery, but it makes a terrible impression on what the condition of the contents might be, but usually, I've found there's a connection.
Your delivery man was the same person who picked up my return, so he already knew I am a disabled, elderly man and so he was prepared to do what I needed done.
He unboxed the chair on the porch, brought the two piece into the living, puttee two pieces together and push the chair into the desired spot. He took away with him the discarded shipping box.
He arrived and was gone in just five minutes.His effort saved me probably an hours worth of difficult labor, which would have involved opening the box, removing the chair, assembling the chair, moving the chair to where I wanted it, and then disposing to the heavy cardboard shipping boxed would have been a whole other task = all in all, a lot of work for an 81-year old.
So thank you.
You can share my name, but I'll relate the WHOLE story if anyone asks.