I was very pleased with the service especially with Paul in Sales. He was very knowledgeable and his advice help me choose the exact sign I was looking for. The pricing was also very reasonable and the quality is excellent. I would definitely recommend this service.
Having used Fastsigns when I worked for a previous company a couple of years ago, and always being really pleased with the service, it was disappointing to find things the way they were with this project. There seemed a lot of confusion in the ordering process, not entirely professional; lots of bouncing of emails to get to the bottom of things. On the day, the installers were fine, but there was added extra stress from Paul who really does seem to make things complicated, and talks an awful lot but doesn't come to the point of the conversation or answer the question. Some work is outstanding and this should be rectified soon so I am pleased about that, and the signs that are right, look great, so it isn't the product. But getting to the end point was a lot more painful that it needed to be I think. I got quotes from Signs Express in Basildon, who seemed a great deal slicker, so would definitely consider using them next time we require anything.
Order confirmed 2 May. Expected delivery 5-8 May. Delivered end of last week.
Very poor customer service in a) not delivering at the time promised, b) not contacting me to let me know there was a delay (of more than a week), c) not responding to my enquiry email chasing, d) not even apologising and trying to make things right asap during a phone conversation (I had to call to find out what was going on, and just got an excuse about having new art workers, and I did’t get the feeling this job then had priority).
When you make a mistake - which of course we all do - it’s best to make things right as soon as you can, isn’t it? If my client had had a deadline for this, I would have let them down because you let me down.
Quick responses, both via email and over the telephone.
Quick turnaround and delivery times.
Advise and help when required.
Helpful, friendly and the team make it a personal service.
My initial enquiry was dealt with promptly. My subsequent order for two pop up banners was progressed efficiently with high quality reproduction and delivery on time.
An excellent job and good friendly service.