This response is probably not going to anyone the cares, but I 'll offer it anyway.
We provided files for window graphics to be applied to our client's store front in Round Rock. The drawings submitted had specific vinyl color called out. While we did approve the proofs, which were obviously copied and pasted from the drawings we sent, the proofs did not include a color that was planned to be used that was different than the vinyl color choices included on our drawings. We were told our requested vinyl colors were not readily available and was asked to supply a pms number. We emailed color samples of the vinyl numbers on our drawings since vinyl colors do not typically coincide with vinyl manufacturer's product numbers. There was never any mention of the intended color to be used. So, all the graphics were printed, die cut and installed using a color that was never approved. We still contend, since there were no colors mentioned on any of the proofs, our only assumption would be that the color we asked for would be produced. We had paid for this project by credit card, in advance. A Fastsign411 staff member let us know via email at 10:56pm that they had no intention of redoing the vinyl and stated they were sending their installer over the next day to switch out the graphic that they had changed our message without approval.
We found another vendor. It's funny that the new vendor, when facing the availability issues to get the vinyl colors called out on our drawings suggested a substitute vinyl color, sent us a link to the color which was approved by our client. A pretty simple step that was not taken by Fastsign411
What will fix this? Do the right thing and refund our money!
The service was fast and accurate, Joshua Curttright and the staff did an excellent job with a rush project. We did put up the wall art ourselves and had done some previously. This one was harder (compared to our previous experience) as the letters did not seem to want to stick to the wall. However, we got it up and it looks great.
Our experience of Joshua and the team was professional, helpful, casual, friendly and "on target". We started with 1 product and expanded to 6 or 7. Pricing was good (we didn't do comps). Service was excellent at every level. Product was perfect!