I have used Fast Signs over the years and would say I have recommended the company a few times.
with this job in particular the response time was fast which is greatly appreciated. Although the price for the service provided was double the cost of a different company, which I did not know that the Property Manager had requested until I had already agreed to your price. this is no reflection on your company but here is what is a direct reflection of my experience.
When I called the store to see if there was something we could do on the price customer service was not what I have received at other locations. I was told "you already agreed to the price and now you want to negotiate? you said you wanted this done asap and we were trying to do you a solid"
I was not trying to negotiate and if it seemed that way it was not my intention and ultimately will pay for the service performed. I was disappointed with this response.
I am new to my current company and will definitely be needing sign work completed. I will now be making sure to get other proposals first due to the response and knowing the price was double.
previously I would have rated an 8 or 9. on this job it will be a 5.
Appreciated the later closing hours for those of us with 8 - 5 jobs.
Willingness and ability to get a last-minute job done, provide storage advice and waxed paper to protect the printing when rolling it up for reuse next year was very much appreciated!