FASTSIGNS did a terrific job of getting my banner design re-sized and printed. The product was done and ready for pickup as promised. I will always stand behind a local company who is true to their word! Thanks so much for the speed and quality of your service!!
When visiting it's a clean, pleasant environment. On the phone they seem ready and eager to help and ask good questions to make sure they understand exactly what you are looking for. In both instances the people are always very cordial and helpful and we've always liked the work they produce.
Everything! Friendly staff always willing to help! Can't imagine going anywhere else for my printing needs. Mike and Maranda are running a fantastic business that focuses on clients and how to make other businesses look good!
I ordered a Phoenix mini retractable banner. On the spec sheet given to me by FastSigns, the banner stand was listed as 34.25" high and the banner graphic was listed as 31.5" x 15.5", for $96.00. I approved the proof for production on 9/20 and was asked to put a 50% deposit down to move the order to production, so I called in payment on 9/21 and was promised the banner would ship on 9/27 and be delivered on 9/28 in time for my event on 10/1. I emailed on 9/27 to make sure my banner was shipping; at that time I was told that my order was not ready and would not ship until Friday or maybe even Monday. The banner did end up shipping Friday, but when I got the invoice that accompanied shipping, I was charged more than quoted for the banner, and the extra charge for Saturday delivery was passed to me even though FastSigns was the one who didn't meet their promised delivery date. Once I actually received the banner and opened it up, the graphic print was only half the height of the actual banner. When I extend the banner to the size it is supposed to be, there was a bunch of blank area showing. The hardware that was included presumably to allow us to extend the banner to the full 31.5" listed in the specs was too tall to fit the stand, so I can only extend the stand up about 17 inches high using one half of the stand post. Overall, the whole process took much longer than it should have and the product I received was not what I was quoted in size, price, or delivery. I plan on asking for a refund.
The process has been smooth and painless..Matt Eckstein, has been very attentive and professional. I would recommend Fastsigns and Matt to my friends, family and colleagues.
Meineke Car Care Center
Bloomington , Indiana