This local FastSigns made my order super easy and took care of delivery. Our Christian Brothers Automotive franchisee will continue the relationship that began with our corporate home office in Houston. I was very pleased with response times, quality, and service.
We were purchasing a wall mounted sign for our office and we went into your location to view a sample of the materials. The samples were exactly what we were looking for. A gold letter with a metallic brushed texture. Once the project was done and we went to pick it up it was nothing like the sample. The letters looked like wood letters painted gold. Something anyone could do from a craft store. It was the cheapest thing we have ever saw. The gentlemen at the store said that "sometimes the sample doesn't match the final product". Who does business like this? When we are shown a sample it should match the final product. It was completely different. We would of gone with a different company if we knew the product would turn out like that. We are extremely disappointed. The gentlemen said that they could try to fix it but we would have to work them and pay half the cost to make a new sign that looked like the sample they originally showed us and pay the cost fist sign that turned out bad. So we have to pay for two signs 1 bad and 1 that looks like what we wanted from the sample to begin with? If they product was done right the first time then we wouldn't have problem. That was last Friday and I still haven't heard anything from them on fixing this issue.