After being asked if we had a camera-ready copy of the logo FastSigns previously used on our vehicles (which we were never provided, of course) as FastSigns had "lost" the one they had, we informed them that no, we did not, but we forwarded the proof they had sent waaay back when showed the correct logo, the measurements and the placement. The 1st proof submitted for approval was significantly different from the copy of the old proof with the "right" logo we had emailed, as if the "right" logo had never been looked at.
One credit card was used for a deposit on the work. When the work was completed, we realized we would have to use an alternate credit card for the balance. We were charged on the second credit card for the full invoice for the work and not credited for the deposit. Despite advising tFastSigns our on-line statements showed the transactions for both the deposit and the full invoice, and explaining this in oh so many ways, they just don't seem to get it.
This purchase has been a long and drawn out affair and the staff at FastSigns Calgary have been patient and followed up on a regular basis to ensure that all our needs were met, with the final installation of a quality sign and commendable customer service and support. Thanks Dale!!!
Administration and Facilities
ARI Financial Services Inc.
Canadian Headquarters[PHONE NUMBER REMOVED] Central Parkway W.
Mississauga, Ontario L5C 4P4