Our banner was supposed to be ready to pick up on Wednesday at 3:30. I drove to the Fastsigns -without calling beforehand, just went based on what I was told - the banner wasn't ready. Then was told it would be ready mid-day on Thursday. The banner arrived Thursday afternoon - not mid-day. This wasn't a huge deal - I'll use Fastsigns again (the banner looked great) - but it was an inconvenience I didn't need.
Josh and his team always make things easy for me. They are very responsive and I've never had an order late or incorrect. It gives me peace of mind to know that when I reach out to Josh, things are going to be handled.