I respect that you owned your mistake and miscommunication. You did everything you could to make it right which makes you a respectable business. I would refer people to you based on how you handled the situation and how amazing our new door looks.
Adam and his team were very friendly and patient. They helped us navigate the process and end up with a vinyl sign with which we are beyond happy! We declined install but the team made sure to prepare the vinyl for easy install and provided us with instructions. The team was fast and always responsive.