Fast signs quoted me a repair price BEFORE checking out the site. After I signed the quote Fast Signs increased the price stating that they had not checked out the site in advance and that it would now realized that it would require a bucket lift truck to compete the job. I agreed to the new price ($300 increase) in good faith that it would indeed require the truck as stated in the bid. Imagine my surprise when a guy with a ladder shows up to handle both the de-install and the reinstall. In total he was at the site for 15 minutes each time.
I'm in the business of doing repairs for customers and I would never quote a firm price on a repair before seeing what the job entailed. I contacted two other companies for bids on the same job and both gave me estimates with the contingency that the would have to visit the site before quoting a final price.
When I emailed Crystal with my concern that I paid for a lift truck needlessly her response was that I signed the agreement and that it was a win for me and Fast Signs because the job was done in two days. Well, there was absolutely no hurry on the job AND it was done with out the truck! The only win was for Fast Signs which played the classic bait and switch.
To make this right I'd like a credit on the job to reflect that no truck was needed or used.