Communication needs to be improved. I hadn't heard anything about this project for almost two weeks. When I did hear back, the installer was already on their way over to put up the sign. Not a bad process, just would like to have more communication.
Very little creativity from the designer and the final product was fine, I was hoping for more than that. Time grew short during the design phase, so I needed to take what was completed for a conference I attended last week. I would have liked more input from your staff as to color and graphic suggestions. That's why we came to Fast Signs in the first place. They are supposedly the experts on creating signs and banners that will capture attention and convey a theme, product or service. I did not have a good experience this time (we've had signs and tablecloths made from you in the past) and will most likely not return for future work. We actually only plan to keep the banner we just purchased from you for about a year and then we'll do a redesign elsewhere.
You were very prompt, efficient and effective in producing our banner, and you also went an extra mile when it seemed like there might be a problem in producing the banner from the original digital image I first sent. It was a pleasure in doing business with you and I will happily recommend you to others who need signs produced - and fast!
Bob was excellent! Knew just what we wanted went into the computer and within minutes knew the cost. This was a banner for a congrats party for my son graduated mba from clarkson university his staff said could do in school colors green and gold another plus we did not expect. great product great service great people will recommend