FASTSIGNS® of Colorado Springs, CO - South
1075 Reviews
Recent Reviews:
January 24, 2024
Patricia Lau
COLORADO SPRINGS, CO
COLORADO SPRINGS, CO
December 9, 2023
Roy Wilson
colorado springs, CO
colorado springs, CO
December 1, 2023
R.L.
Pueblo, CO
Pueblo, CO
November 27, 2023
Shane Neal
Colorado Springs, CO
Colorado Springs, CO
November 20, 2023
B.J.
Colorado Springs, CO
Colorado Springs, CO
November 17, 2023
Anthony Moreno
COLORADO SPRINGS, CO
COLORADO SPRINGS, CO
November 8, 2023
L.W.
COLORADO SPRINGS, CO
COLORADO SPRINGS, CO
November 7, 2023
J.E.
Calhan, CO
Calhan, CO
Communication was timely and helpful, but seemed to decline when we asked for changes too many times. I do understand the development costs involved, but the customer needs to have what they want for the money they are spending. Now that the project is complete, I have not heard back about two other projects that we are asking for. I will reach out by email again to move forward.
November 1, 2023
C.M.
Colorado Springs, CO
Colorado Springs, CO
Aaron Wildasin has become our businesses go to person for any and all signage needs. He has been very patient and responsive. I couldn't imagine dealing with a better individual or company. Most of my interactions have been with Aaron but even interacting with those installing signs has been a pleasant experience. I highly recommend Fastsigns of Colorado Springs!
October 17, 2023
P.Y.
Colorado Springs, CO
Colorado Springs, CO
October 13, 2023
Jeff Sidner
Colorado Springs, CO
Colorado Springs, CO
October 10, 2023
Dorothy Hammons
Centennial, CO
Centennial, CO
Tribal 1 Construction ordered two banners with a quick turnaround. The FAST SIGNS team at FAST SIGNS- south were helpful and easy going the whole process. It took the stress of the deadline out the window.
Johnathan was polite and explained the process well. Once picking up the banners, they were all ready to go in the stands and looked higher quality than we imagined!
Our company will definitely continue our relationship with FAST SIGNS in the future whether in the springs area or Denver.
Thanks guys!
October 2, 2023
Kim Costello
Colorado Springs, CO
Colorado Springs, CO
September 29, 2023
Alen Borden
Centennial, CO
Centennial, CO
September 20, 2023
D.Y.
Falcon, CO
Falcon, CO
Dear Fast Signs Team,
I hope this message finds you well. I recently had an experience at your establishment that left me quite dissatisfied, and I believe it is essential to share my concerns in the hope of improving your services.
On April 12th , 2023 I initiated a quote from Fast Signs with high expectations based on a recommendation from a fellow business owner. However, my experience did not align with my expectations. I did not receive any updates and continued reaching out until June 28th when we were able to finally finalize design and payment. It is September and we still do not have a sign. I feel compelled to share the following observations:
Delays in Order Fulfillment: The sign was promised to be completed in a timely matter, but we have been waiting for months to receive our sign.
Lack of Communication: Our customer service contact, Johnathan, was not very communicative. We had to continually check in with him about our signs. He did not keep us updated and kept promising products that we did not get on time or they were incorrect.
Unfulfilled Promises: Because our sign is delayed, we were asked if they could provide us with temporary vinyl signs and an A-frame to serve as our sign until our order was ready. We approved a design, and it was given to us correctly. However, when we picked it up, we were promised that the sign would be delivered to correct the incorrect sign. It has been almost two weeks, and we have not received the corrected sign or the vinyl sign promised to us.
I was particularly disappointed because your business came highly recommended. While I understand that mistakes can happen in any business, it is crucial to address them to maintain customer trust and satisfaction.
I believe there is room for improvement in the following areas:
Improved Customer Communication: The customer service communication needs significant improvement. If a customer's order is taking longer than projected, the customer should be promptly notified, and proactive updates should be provided.
Quality Control and Timely Delivery: Your business should ensure that promised products or services are correct and delivered on time. Meeting commitments is vital for building trust with customers.
Follow-through on Promises: It's essential to follow through on promises, such as delivering the corrected sign and the temporary vinyl signs promptly. This demonstrates your commitment to customer satisfaction.
I genuinely hope that you take my feedback seriously and consider implementing changes to enhance the overall customer experience at Fast Signs. As a customer, I value the success of local businesses and wish to see you thrive.
Please do not interpret this review as a personal attack but rather as a sincere effort to help your business grow and improve. I believe that addressing these issues can lead to a better experience for future customers.
Sincerely,
My Day Spa
September 12, 2023
K.K.
Colorado Springs, CO
Colorado Springs, CO