First of all, the signs took 2-1/2 weeks to be made. Not sure if you realize this, but the name of your store is "FastSigns". Not sure that qualifies for a simple sign. If you are going to move this slowly on everything, then maybe you should be like "GoodSigns" or something that doesn't imply you'll get it done quickly. Second, the communication was extremely poor. I had to constantly follow up on everything from the beginning, and ultimately if I hadn't the signs would have never been made because apparently the store had gotten the order confused with another and wasn't doing anything with it. Third, if you are understaffed and behind, it is still best to just be honest and up front with the customer. I have people I have to answer to as well, and when I have to keep saying "I don't know" to them, it makes me look bad, You could have simply been honest and said "hey I'm really sorry, we're running behind, but we should be able to complete your order by ____ date". Also, if you are understaffed, why wouldn't you work on the weekends to make up being behind?? You're only open M-F, but maybe if temporarily you'd work on a Saturday or sunday, you could catch up?
The sign was done well and on time. The staff was very easy to work with.
My only problem is that the font used on the sign was changed from that which I originally submitted. It was less bold and was difficult to read from the road.
Pastor [FIRST NAME REMOVED]
have employees more aware of process for requesting drawings, proofs and ordering signs that are custom orders. It took three store visits and multiple phone calls for the representative I worked with to explain the process necessary to explain what I needed to do to purchase what I needed. This delayed the order and wasted LOTS of time.
The excellent quality work and they stand behind there product. The staff is unbelievable the most helpful and courteous that I have encountered. It is obvious that they care and they want there customers happy. They went above and beyond to get the items that we needed in a very short amount of time. I have recommended them to multiple people and will continue to do so..