From beginning to end the process was labored. I provided plenty of data including logos, PDF's of former banners etc. From that point you would think I went over and above that of the average customer. Not enough for this location... Apparently I had to rely on myself for every ounce of creativity.
Communicating with them via email was like my 12 year old daughter was texting me and I saved all of the emails if you ever want a laugh!
After all that I was informed that if I decided to make any additional changes that I would receive an additional $10 charge?
Basically this location seemed very disgruntled and apathetic. I primarily dealt with Katelyn and she is the one responsible for negative experience.
Another issue is that I was interested in a price on a vehicle wrap. I was informed that I needed to measure the square footage and the price was $11 a s.f. She had no interest in giving an estimate.
FASTSIGNS customer service was amazing. They kept me up to date, kept their appointments, and did exactly what our company needed them to do with urgency. Everyone here at Akebono loves the sign that they put up. I really appreciate them for being so patient with us. Matt was amazing!
The products and services received from the FASTSIGN- Harbison location have been excellent. The sales representatives, Kaitlin, Meagen and Allen have never (not once) failed to meet the requests of my company. They have always been very professional and have always worked to ensure that I was satisfied with the services and products received. They do an awesome job representing FASTSIGNS.
First of all, the signs took 2-1/2 weeks to be made. Not sure if you realize this, but the name of your store is "FastSigns". Not sure that qualifies for a simple sign. If you are going to move this slowly on everything, then maybe you should be like "GoodSigns" or something that doesn't imply you'll get it done quickly. Second, the communication was extremely poor. I had to constantly follow up on everything from the beginning, and ultimately if I hadn't the signs would have never been made because apparently the store had gotten the order confused with another and wasn't doing anything with it. Third, if you are understaffed and behind, it is still best to just be honest and up front with the customer. I have people I have to answer to as well, and when I have to keep saying "I don't know" to them, it makes me look bad, You could have simply been honest and said "hey I'm really sorry, we're running behind, but we should be able to complete your order by ____ date". Also, if you are understaffed, why wouldn't you work on the weekends to make up being behind?? You're only open M-F, but maybe if temporarily you'd work on a Saturday or sunday, you could catch up?
The sign was done well and on time. The staff was very easy to work with.
My only problem is that the font used on the sign was changed from that which I originally submitted. It was less bold and was difficult to read from the road.
Pastor [FIRST NAME REMOVED]