We appreciate the overall professionalism and responsiveness of your staff. Even though it was a small job you were quick to follow through with a quote. Once the order was made you provided the completed product within the timeframe quoted. The product is excellent, the colors vibrant, and the price beat all other quotes. Thanks. We will definitely refer others.
Issue 1: Was called to come get order, only one of the two banners purchased was in the bag when I opened it up at home. The support crew responded promptly to complete the missing banner on short order so I could post it up the next day. Suggest that ALL orders are confirmed with all contents before customer is called with a ' ready for pickup ' message.
Issue 2: When taking order for the banner, I was not asked if I would like it to be printed on both sides. This is an 'UP-SELLING OPTION' that in retrospect I would have purchased if I was prompted regarding the possibility.
I appreciate that our salesperson, Rachel, is an excellent listener and very talented advisor. Her professionalism and customer service skills are outstanding. She personally overseen our sign order from beginning to end and followed-up to make sure we were satisfied with the finished product. I highly recommend contacting Rachel and trusting the quality of FASTSIGNS.