I would’ve preferred more communication during the ‘shipping’ phase of the process. After approval of the design, i felt like I had to seek out updates on when the item would arrive. Maybe Amazon has been spoiling me, simple emails saying “ok I’ve placed your order, it should arrive by...” and “hey I know you order should’ve arrived today but it didn’t and here’s the new date” would have been nice.
Otherwise, I really enjoyed my experience with the team. They were very professional, friendly, and understanding with me as this was my first time making a sign of those nature. The results and the quality of the product exceeded my expectations more than enough to win my business back for future jobs.
Mark was great to work. This was our first dealing with them on signs. Prestige Printing does of all of our business needs amd has for several years. This large decal was on a wim for my in-laws. He was great and easy to work with. They got a decal on the rear of their camper before departing to Florida for Christmas. The turn around and aoplication was awesome and greatly appreciated. Thanks to the entire team involed from design to install. Thanks and Merry Christmas!!!
We appreciate the overall professionalism and responsiveness of your staff. Even though it was a small job you were quick to follow through with a quote. Once the order was made you provided the completed product within the timeframe quoted. The product is excellent, the colors vibrant, and the price beat all other quotes. Thanks. We will definitely refer others.
Issue 1: Was called to come get order, only one of the two banners purchased was in the bag when I opened it up at home. The support crew responded promptly to complete the missing banner on short order so I could post it up the next day. Suggest that ALL orders are confirmed with all contents before customer is called with a ' ready for pickup ' message.
Issue 2: When taking order for the banner, I was not asked if I would like it to be printed on both sides. This is an 'UP-SELLING OPTION' that in retrospect I would have purchased if I was prompted regarding the possibility.