We appreciate the overall professionalism and responsiveness of your staff. Even though it was a small job you were quick to follow through with a quote. Once the order was made you provided the completed product within the timeframe quoted. The product is excellent, the colors vibrant, and the price beat all other quotes. Thanks. We will definitely refer others.
Issue 1: Was called to come get order, only one of the two banners purchased was in the bag when I opened it up at home. The support crew responded promptly to complete the missing banner on short order so I could post it up the next day. Suggest that ALL orders are confirmed with all contents before customer is called with a ' ready for pickup ' message.
Issue 2: When taking order for the banner, I was not asked if I would like it to be printed on both sides. This is an 'UP-SELLING OPTION' that in retrospect I would have purchased if I was prompted regarding the possibility.
I appreciate that our salesperson, Rachel, is an excellent listener and very talented advisor. Her professionalism and customer service skills are outstanding. She personally overseen our sign order from beginning to end and followed-up to make sure we were satisfied with the finished product. I highly recommend contacting Rachel and trusting the quality of FASTSIGNS.
Excellent, fast service! The poster turned out great! The only suggestion would be better packaging. I have ordered posters in the past from other places and the posters came with a nice storage tube to prevent damage to the poster. The sleeve this poster came in didn't completely cover the poster and is not something you can store the poster in after use.
The quality was excellent. I received exactly what I was needing. Good communication from your company is always there. Ensuring that you meet customer demand and needs is something that defiantly shows through your employees. also in the final product and time frame which received.
Kelle is a wonderful employee. She helped me out so much with this order and with ideas for future orders. She worked within our tight schedule and did it with such a good attitude. She was prompt in responding and a pleasure to work with.
I will definitely refer people to you and to her specifically.
[FIRST NAME REMOVED]
Excellent customer service. Kelle was very patient and cared to make sure we got exactly what we wanted on our banner. She listened and delivered a perfect product. Thanks to the design team for quality work!