At fist I didn't get the greatest impression regarding customer service, but now that I have been going back and fourth for different orders, I see a big improvement and I am also dealing with someone who is always there willing to assist. The products are done at the level of my expectation with multiple options.
Communication regarding how long the order would take was unclear. Said 3-5 days from proof approval, but it took 2 full days to get proofs, so the order was due to take 8 days total. I spoke with Augustin and was able to get the order in 7 days from when I paid, but it still took longer than we had expected.
Not disappointed, really. The only reason I'm not likely to recommend is that I am in Oregon. I ordered a StrongFirst banner and had to pay shipping and tax - I could have easily had it printed locally, but was directed to you because you had the artwork.