You didn’t bring the banner I had ordered on March 27th. When I called Adan explained that installation was not included in the price.
I call again and Aron tells me that installation in included in the price and he wonders why it wasn’t delivered. I have to wait ONE WEEK until the installer comes back, without the banner!
I call the office and I guess the installer makes a trip back to get it.
I’m very happy with the product and I’m most likely going to use Fastsigns again but I can’t say that me emails gets answered in a timely manner, I don’t get my calls returned even though promised, seems slow sometimes to even get a quote.
Our initial order was not done properly due to the failures and incompetence of a staff member who is no longer with the company. When I expressed my disappointment and displeasure, Augustin and John immediately went into action to fix the situation. As a result, everything was corrected at no additional fee in a very timely fashion and we are now more than satisfied. The team also went out of their way to pick up the incorrectly made signs and then delivered them to us after they were redone and properly finished. Not only did FastSigns take responsibility for the problem but they were more than willing to fix it. I HIGHLY recommend FastSigns for both the quality of their work but also for their flexibility and willingness to see to it that the customer is ultimately more than satisfied.