Desire to help out the customer was lacking. I asked for store staff to visit site so we could match existing signs. They wanted us to wait 30 days and charge us $75 to go to a school that was 2/10 of a mile away. We were referred by the Culver City School District to your firm and your site acted like they had never heard of the District.
I felt like I had to drag pricing out of your representatives for 6 simple signs.
I like the real customer service I received. As the single operator of a small, active business, I appreciate receiving immediate answers and access to a flexible production schedule that delivered my signs exactly when I needed them, even during a busy time for my Fastsigns shop.