Bobby Boliew was excellent from the moment he answer my call. He had a quote whiten minutes of my call. With short notice he had all four signs ready and delivered to my office. It was easy and no complications.
FastSigns Oaklawn is my favorite thanks to Russell Romo who has the best customer service and delivery ever.
Russell is very savvy about the business products offered and works closely with his customers to get the products and services they need to support their business needs.
[FIRST NAME REMOVED] F. [LAST NAME REMOVED]
30th Congressional District of Texas
The products are great for my small business...and the non-profit events I work on...but the service I get is superb! Many times, I do not even know the questions to ask-but the staff is great at asking what I want to accomplish; and, then walking me through the steps necessary to make my idea come to life!
Production of the sign and material quality was great. Also, communication with Russell was excellent; he's a great rep. I think prices are fair.
On the downside, the "design" side of things was not great. I don't know if I had the wrong expectations, but I thought they would be able to do a little more than simply scale up a logo or artwork I've already had produced; any time I made a request to add or change an aspect it looked really poorly done and amateurish. I'm a picky client, but after asking several other colleagues/friends, the consensus was we weren't getting even close to a good design - even in terms of simple scale/balance. I gave up and went ahead and had my logo designer do the whole design and just forward the Illustrator file for basic scaling and production.
On the whole, either set expectations appropriately (about limited design scope) or improve the design skills of the team (even if cost is somewhat higher), and the score goes up a lot closer to a 10.
I received excellent customer service The wrong size signs were ordered and delivered and fast signs came back to pick up the signs and brought back the correct size signs in a timely manner. The gentleman communicated very well with me.