There seemed to be a little communication problem.... I was not sure when the signs were ready... or let me say I really did not get any idea when to expect them... this may have been my fault as I was out of state and I think they may have delayed the job until I got home... Let's say it was my fault... I still was not clear on the project status. I would like to have had a notification like.... "Expect your sign job to be complete about May 19. You will be notified by email when the job is ready to pick up." I guess it is all about managing expectations.