Tony I think you need to stay on top of your new hire training program. I am a small time customer but I must say over the years since BOB LOVE SIGNS closed in Danville your shop has been my go to place for signs and the four of your employees have treated me like I was important to them. . Sorry to say this last time it was a little bit of a Haphazard experience.
Matt attempted to cool me off when I stopped by on Friday (last week) and found that not only was I not going to get any of the order but it had not been started as of yet and that meant that Nothing was going to happen before Tuesday after the holiday.
As always I needed some of the signs ASAP since they were announcing an activity that was going to take place on Friday and Saturday, so I wanted to plaster the service station with the news of the Birthday Party to our customer base. In the end I got them on Wednesday afternoon. Not Good.
Tony went above and beyond to make an urgent job happen for us! The turn around time was so quick - I place the order on Friday and had the artwork sent over just a few minutes before 5pm. My sign (x4) were ready on Monday in time for our event!