Speed of delivery, professionalism....
Communications need work! You hardly ever returned calls to our office manager when we left voice messages. You did respond to me in a timely manner....so, no stratification, please!
Initial contact and information is great...it is the follow up that is lacking. For example, once we get a draft of a product, sign or whatever, there is a lack of follow-up to make needed changes and then get a final version without reminders. Had that specifically with [FIRST NAME REMOVED]
Fast Signs doesn't have a great attention to the details and ends up re-making signs several times before they get them right. This causes frustration to the clients as they end up waiting way past the original time for install.
Was promised that my signs would be ready by a certain date, but it took much longer than I was told. And in the meantime, no one called to let me know what was going on. Should be called “Slow Expensive Signs”. I have more sign work such as lettering my work vehicle, but I certainly will not be taking my truck to your business.
Working with Candice and Laurie (and Will our installer). The fact that you kept our graphics, logo type and colors, so we could match all along, as we added & changed to our new location. The electronic proofing system and change order process.