We needed a map graphic placed in our Welcome Center and 'of coarse we had a deadline' , Fast Signs worked with us closely to get our graphics installed and ready to go for the event. Thanks Laura Miller and Fast Signs for the great personal service
I submitted my final approval for the signs and it took weeks to produce them. I had to call to find out an update on the expected production. I would have appreciated an update with out me having to call to find out when I could pick the signs up.
In the end the product received was a great product and I am very happy with what I received. So the short story is more communication and faster production of the signs.
I have been doing business with Fast Signs for many years now and have always gotten very good service. However this last time it seems there has been a breakdown somewhere. I ordered my price changes at the beginning of the third week in December and have yet to receive the full order after several apparent "miscommunications" and promises I am still waiting. It is now the 26th of January. Not sure what is going on but I hope it will be resolved soon.
Had to call a total of seven times to get window signage changed, each time speaking with someone new who was unaware of the situation and required an explanation of events. Proofs were e-mailed to the wrong address, resulting in delays, no compensation or apologies offered.
Did not deliver... I have spoken to managers and many people kindly and with shared concern and nothing. Now I am actually helping more by filling this out. This is strangely incredible the complete lack of customer servic