I was told I would get my table cloth by Thursday for an event I was doing on Saturday. It did not come until the Monday after I needed it. I was reassured I would get it in time and ordered it well in advance. I even have an email stating all this. When I called to complain, someone said they would get back to me and I never heard anything
You guys told me it would take 4 to 5 days after I approved my decals and it took 20 days. I sent emails trying to address the situation and got no response, so the frustration level was pretty high with the way the whole process went. The end product looks great though, I am happy with that.
Overall, I had a good customer experience with Fast Signs. However, there were a couple of things that I was slightly dissatisfied with. The overall project time completion took much longer than anticipated. I also received no responses to a couple of my emails. On a positive note, the employee's were exceptionally nice when working with and I was very satisfied with the final product.
Attention to detail was not there. I had logged into the client portal to review my signs and what was requested was not prevalent. I added notes for them to fix it, they not only missed 1 but 2 details about the sign. I had to call and email multiple times before the proof entailed everything that was requested. I was almost at the point of going into the shop and to sit down with the designer and spell it out for them.
The Sign looks great! however, I feel I was lead on about the progress of the sign several times.
not a big deal but honest communication is best.
I like to keep it local and feel your prices are reasonable and the product is good, so I will continue to use Fast Signs of Durango.
Durango Urgent Care LLC
[PHONE NUMBER REMOVED]
The gentlemen that came to install the sign were very nice however they were two hours late. I'm not making a big deal out of that. I know things happen, however had they called to change the time, I would have planned my day a lot differently.
Also, the sign is crooked and looks very unstable. I was planning to call and ask if they could come back and fix it. They may have to pound the posts further into the ground, but it looks flimsy and cheap. It is a big sign and needs to look more permanent. It looks like it will blow over in during the next windstorm. Thank you. [NAME REMOVED] [PHONE NUMBER REMOVED]