More attention to detail on the original request. FASTSIGNS staff should be proofing the work they do before sending it out to the client. I had to reiterate the same requests over and over, because only parts of the order were being addressed. I felt there was a lot of back and forth on proofs that could have been better managed internally. I had to continually ask for the status and new versions. It was quite frustrating. I want to ask one time, for what I need, not ask for the same thing over and over again. This resulted in having errors on the final product and a lengthy process for simple work orders. Thankfully, FASTSIGNS remedied the problem and I do really appreciate that.
It should never have taken more than 3 iterations to get my signs right. Seven was taxing and in some cases repetitive, which made me think Susan wasn't listening to me or reading the feedback.
The bill paument window came without an invoice. So I had to do the legwork to find out how much you were owed.
In all, the process should have been easy and painless, but it wasn't.
I was told I would get my table cloth by Thursday for an event I was doing on Saturday. It did not come until the Monday after I needed it. I was reassured I would get it in time and ordered it well in advance. I even have an email stating all this. When I called to complain, someone said they would get back to me and I never heard anything
You guys told me it would take 4 to 5 days after I approved my decals and it took 20 days. I sent emails trying to address the situation and got no response, so the frustration level was pretty high with the way the whole process went. The end product looks great though, I am happy with that.
Overall, I had a good customer experience with Fast Signs. However, there were a couple of things that I was slightly dissatisfied with. The overall project time completion took much longer than anticipated. I also received no responses to a couple of my emails. On a positive note, the employee's were exceptionally nice when working with and I was very satisfied with the final product.
Attention to detail was not there. I had logged into the client portal to review my signs and what was requested was not prevalent. I added notes for them to fix it, they not only missed 1 but 2 details about the sign. I had to call and email multiple times before the proof entailed everything that was requested. I was almost at the point of going into the shop and to sit down with the designer and spell it out for them.