Laurie & Candice provided exceptional customer service and made the process of installing three new billboards (a big undertaking) very seamless. They offered prompt responses to all our initial questions, surveyed the structures quickly, and completed the project with expert efficiency and quality. Our client was thrilled to have the billboards up even earlier than we had anticipated.
We appreciate the hard work of everyone involved and look forward to working with FASTSIGNS in the future!
Would just like to see better communication during the process. We weren't contacted when there was an issue with printing because our file imported the wrong way, so we weren't able to correct the file so it doesn't happen again and we didn't know the project was delayed. We were told the signs would be completed on a specific day, then came to pick up the signs and they were not done. This happened twice. Many times when the deliverable IS complete, we aren't notified. We have to call to check in, should be the other way around. The final product is of high quality, so we are happy about that. If communication improves we would be much happier and much more likely to recommend your services. As a regular client of Fast Signs, we would expect to be treated like more of a priority.
We needed a map graphic placed in our Welcome Center and 'of coarse we had a deadline' , Fast Signs worked with us closely to get our graphics installed and ready to go for the event. Thanks Laura Miller and Fast Signs for the great personal service
I submitted my final approval for the signs and it took weeks to produce them. I had to call to find out an update on the expected production. I would have appreciated an update with out me having to call to find out when I could pick the signs up.
In the end the product received was a great product and I am very happy with what I received. So the short story is more communication and faster production of the signs.
I have been doing business with Fast Signs for many years now and have always gotten very good service. However this last time it seems there has been a breakdown somewhere. I ordered my price changes at the beginning of the third week in December and have yet to receive the full order after several apparent "miscommunications" and promises I am still waiting. It is now the 26th of January. Not sure what is going on but I hope it will be resolved soon.