Aishwarya Kumar was the person that I contacted. She was very polite and knowledgeable. She told me when she didn't have the answer rather then making up the answer, found the answer and responded promptly which instilled me with confidence in her. She was willing to talk on the phone or email back and forth. She checked in with me every step of the way and let me know when the steps were moving forward without me having to ask. When I came in to pick up the tablecloth, it was right at hand and ready to go. They watched as I opened the bag and wanted to be sure that I was happy with the quality of the work. They even explained how to convert the tablecloth to me, rather then just handing me the bag. As my first experience with fastsigns (but not my company's) I felt very well taken care of and valued. I will be happily coming back time and time again to get our signs from this location. Especially as I know that this is a new location I was expecting some hang up or for things to be a little rocky, instead they opperated like a finely tuned machine with no difficulties at all. I am well and truly impressed.