We had to give direction on the signage multiple times, when it was ready for install the sign had a error and had to be corrected, when it was installed it was installed in the wrong location facing the wrong direction. When we asked for it to be relocated they said they would charge us again for install (why it was their error). Eventually rather then correct the install they credited back the install. This is not the experience we have had at any other Fast Signs across the country.
Gloria from El Paso Fast Signs is extremely rude. Has no customer service skills and really unpleasant. I try to not contact FastSigns, only when necessary.
It took a long time to get my order ready. The employee in charged of my order was not following up on the status of the order with me. I had to be calling and following up each week to see why I have not been updated. And, every time I called or went to the store she was not there or not getting my calls. Whenever I had the chance to talk to her, she never had a update on my order.
Ms. Gloria was very professional and courteous. She communicated with me throughout the entire process and kept me informed. I will definitely be using this store again for any future projects.