I have never had a problem in the past years working with you, and have always been happy. This order was different. The lack of acknowledgment that you received the logos I sent via email, or my follow up questions. I had asked for a quote and never received one till I picked up the banner. There was one logo that was blurry, but was never asked for a higher resolution. And the fact I had to call the morning of our event to see if I would even have the banner by noon, as I never saw a final draft.