Super fast response, good communication throughout the process, I like the new portal system. Very fast printing and delivery. Graphic design input could be a little better. I'm not the best graphic designer so I was hoping they would have a little more expertise to make my design (mock-ups) the best it could possibly be.
Round 1 went great. Round 2 the team was clunky and disorganized, and I had to keep on top of them to get any progress reports. First I was accused of being 'in the sun too long' and that my job was finished. I clarified that I had submitted a second job, with the same event deadline. This was Monday. By the end of Monday, I had approved the quote. Tuesday, I called to see when artwork would be worked on. It was promptly and then uploaded to my dashboard. I submitted feedback promptly.
Then, while in a family appointment, I received two phone calls from the store, indicating this was now a rush job with an extra fee, and that they hadn't received my deposit. I would have gladly taken care of both of these matters on the phone that morning when I called prior to my appointment.
After my appointment Tuesday, I called and cancelled the job due to the disorganized manner it was handled.
Eric was very professional and got the job done as He said He would ! I would definitely call on him anytime I need sign work! We believe this young Man is a real asset to the fast sign company! Thank you.. N.W.F.S.
Their staff is always very responsive to my organization's needs and their turnaround time is really Fast. Their new WYSIWYG proofing software is really nice so you know exactly what you will get. Overall, 10 out of 10!