Super fast response, good communication throughout the process, I like the new portal system. Very fast printing and delivery. Graphic design input could be a little better. I'm not the best graphic designer so I was hoping they would have a little more expertise to make my design (mock-ups) the best it could possibly be.
Round 1 went great. Round 2 the team was clunky and disorganized, and I had to keep on top of them to get any progress reports. First I was accused of being 'in the sun too long' and that my job was finished. I clarified that I had submitted a second job, with the same event deadline. This was Monday. By the end of Monday, I had approved the quote. Tuesday, I called to see when artwork would be worked on. It was promptly and then uploaded to my dashboard. I submitted feedback promptly.
Then, while in a family appointment, I received two phone calls from the store, indicating this was now a rush job with an extra fee, and that they hadn't received my deposit. I would have gladly taken care of both of these matters on the phone that morning when I called prior to my appointment.
After my appointment Tuesday, I called and cancelled the job due to the disorganized manner it was handled.
Eric was very professional and got the job done as He said He would ! I would definitely call on him anytime I need sign work! We believe this young Man is a real asset to the fast sign company! Thank you.. N.W.F.S.