Our first experience was reasonably good, however, there was confusion regarding the proof process. Emails were exchanged as well as notes left on the on-line proof system, yet there were still errors in what was initially delivered. I was disappointed in the lack of attention to detail during the proof process.
Ultimately the corrections were made, and because of bad weather the incorrect graphics delivery did not impact the installation date. However, had the weather been good, we would have missed an important roll-out goal of the graphics which was described in the initial email.
The lady that helped us told us she would give us a bunch of designs and options the same day we had our consultation. A week later we received one design that I could have made on paint. I then designed my own sign and sent it to her but there was a mistake and our price quote went from $600 to $1200. She had quoted us the price for a material that wasn't even for signs. We did our own research and realized that for our sign we needed a pan face but she had never even mentioned that. I told her multiple times we didn't want something that looked cheap or cheesy and she didn't give us anything besides that. We ended up not even ordering a sign from fast signs because there was too many problems to even count. Our temporary sign was supposed to take a couple days and it took weeks. Then she only brought us one side of our two sided sign. Definitely a disappointment
Thank you so much for all your help, great customer service. Highly recommend using Fastsigns in any projects needed. Turn around time was unbelievable, speedy fast and made the process easy. THANK YOU.
We are quite pleased with the end result, however there were quite a few delays on the part of the estimator, and we felt like we needed to bug FastSigns for answers at times. The estimator was always kind and brought positive feedback. We also understand that she suffered a family emergency. Nonetheless, we felt forgotten about due to lack of communication on the part of FastSigns.