The responsiveness was excellent. We received very clear instructions regarding what FastSigns needed from me to help them help me. From there, I gave them very tight deadlines, which they beat by a full day. Excellent experience and high quality product at the end.
Top quality materials, very attentive and seamless customer service. They are fast.
I did feel like the website and online catalog were cumbersome and not easy to find what I wanted or to compare products/prices. But the sales associates were very attentive and knowledgeable.
I appreciate that the signs I ordered were completed correctly and on time. In real estate we often need signs quickly and Cleopatra's FASTSIGNS did this for me.
Ilona [LAST NAME REMOVED], Associate Broker, Fairfax Realty, Falls Church, VA
FASTSIGNS of Fairfax serves us as well as ever, but I had trouble using the website to make my purchase more efficient and convenient. I wish we had options for dimensions and prices on the website, as well as a way to upload a file onto an existing quote request without submitting something new.
I received great customer service but when I went to pick up the signs they were damaged on the lower sides. I had arrived after closing, a few minutes after 5pm, and it was a rush order so there wasn't much I/you could do to change it at that point. I appreciated that they unlocked the door and gave me the signs, but the damage on the sides of the poster board were of concern to our university dean. They should have been in perfect condition at the point of pick up. Would it be possible to get them re-done at some point?