Good attention to detail on artwork and manufacturing of the signs. The staff spent considerable time with us during the ordering process. Final installation of our two signs was professional and well done.
Not very responsive in responding to emails and phone calls. Our company has been using you guys for several years, and with this new order I never got a call back on my quote. I had to call in several time to make sure my order was rec'd. Very frustrating when I have to keep following up.
Communication was very difficult and there was problems with over promising and under performing. Many appts were missed or workers showed up late. Unprepared with tools, supplies, or camera equipment. It took more then 3 months to complete the project when I was told it would take a week.
The response time was the only upset, I have emails from beginning of Jan 2017 for bid approval and install date was not until end March not a good look.. The product looks amazing very satisfied. Stephany was my contact it was very hit and miss in fact the final scheduling came from Molly whom I believe is in your production team, I thank her for assistance..
I was under the understanding that the design fee was going to be refunded if the designer had to enhance the image I provided but they did not. I was still charged the design fee. Other than that the staff was friendly and I am very happy with our banner.