Fast Signs was so easy to work with from the phone calls to all the emails back and forth, simple, easy, so polite and very quick. Parts of the sign came up and they sent the team member to my business to fix it. Will most definitely get signs created here again.
Assumptions that an order is to be placed (based on a quote).
"Lost" purchase orders resulting in long turnaround times.
Pricing is *very* high and inconsistent.
We're hoping that what we've experienced is a simple hiccup or is due to growing pains, and is not a sign of larger and ongoing issues.
There was a printer that went down for repairs. That printer caused numerous delays with the order being completed. A week to ten days was drawn out to over three weeks. Then when ready for pick up it was incomplete causing another week to be added to the completion date.
I did make another order when I picked up my completed original order. I was willing to overlook the down printer and move forward. It just seemed to be a "Not our fault the printer was down" attitude - a call or an email would have been more proactive. The communication was very poor throughout the entire process. Our company is looking at opening an account with Kinkos.
I was impressed by the customer service I received from the people working here. They were really helpful and helped me figure out exactly what I needed for my Company Sign. When I needed the sign sooner that the date they said it would be ready, they went out of there way to make sure I got it in time to open my business. 10/10 !!!
Nobody was in charge of my two signs the first was just a small correction and the second was a new sign that everyone forgot about until I showed up I had to call or come by as no one called me I was told we will send you a proof by days end nope! I would consider another company in the future this went on from June 14 till June 28?
sign was ok - had to come three times before I could pick it up. Then the holes for hanging were made in the wrong place. The manager was amazing about it and only charged me 1/2. It really did make me feel like I was important as a customer. Since they messed up - they took the blame and made it right. Appreciate that. I have more signs to make and would use them again