I was under the understanding that the design fee was going to be refunded if the designer had to enhance the image I provided but they did not. I was still charged the design fee. Other than that the staff was friendly and I am very happy with our banner.
Fast Signs was so easy to work with from the phone calls to all the emails back and forth, simple, easy, so polite and very quick. Parts of the sign came up and they sent the team member to my business to fix it. Will most definitely get signs created here again.
Assumptions that an order is to be placed (based on a quote).
"Lost" purchase orders resulting in long turnaround times.
Pricing is *very* high and inconsistent.
We're hoping that what we've experienced is a simple hiccup or is due to growing pains, and is not a sign of larger and ongoing issues.
There was a printer that went down for repairs. That printer caused numerous delays with the order being completed. A week to ten days was drawn out to over three weeks. Then when ready for pick up it was incomplete causing another week to be added to the completion date.
I did make another order when I picked up my completed original order. I was willing to overlook the down printer and move forward. It just seemed to be a "Not our fault the printer was down" attitude - a call or an email would have been more proactive. The communication was very poor throughout the entire process. Our company is looking at opening an account with Kinkos.
I was impressed by the customer service I received from the people working here. They were really helpful and helped me figure out exactly what I needed for my Company Sign. When I needed the sign sooner that the date they said it would be ready, they went out of there way to make sure I got it in time to open my business. 10/10 !!!