There was a printer that went down for repairs. That printer caused numerous delays with the order being completed. A week to ten days was drawn out to over three weeks. Then when ready for pick up it was incomplete causing another week to be added to the completion date.
I did make another order when I picked up my completed original order. I was willing to overlook the down printer and move forward. It just seemed to be a "Not our fault the printer was down" attitude - a call or an email would have been more proactive. The communication was very poor throughout the entire process. Our company is looking at opening an account with Kinkos.
I was impressed by the customer service I received from the people working here. They were really helpful and helped me figure out exactly what I needed for my Company Sign. When I needed the sign sooner that the date they said it would be ready, they went out of there way to make sure I got it in time to open my business. 10/10 !!!
Nobody was in charge of my two signs the first was just a small correction and the second was a new sign that everyone forgot about until I showed up I had to call or come by as no one called me I was told we will send you a proof by days end nope! I would consider another company in the future this went on from June 14 till June 28?
sign was ok - had to come three times before I could pick it up. Then the holes for hanging were made in the wrong place. The manager was amazing about it and only charged me 1/2. It really did make me feel like I was important as a customer. Since they messed up - they took the blame and made it right. Appreciate that. I have more signs to make and would use them again
While I appreciate the order was complex, I found that my feedback on proofs was not incorporated into revisions sent back to me on multiple occasions. This created a lot of churn in trying to get to a final proof.