Not very responsive in responding to emails and phone calls. Our company has been using you guys for several years, and with this new order I never got a call back on my quote. I had to call in several time to make sure my order was rec'd. Very frustrating when I have to keep following up.
Communication was very difficult and there was problems with over promising and under performing. Many appts were missed or workers showed up late. Unprepared with tools, supplies, or camera equipment. It took more then 3 months to complete the project when I was told it would take a week.
The response time was the only upset, I have emails from beginning of Jan 2017 for bid approval and install date was not until end March not a good look.. The product looks amazing very satisfied. Stephany was my contact it was very hit and miss in fact the final scheduling came from Molly whom I believe is in your production team, I thank her for assistance..
I was under the understanding that the design fee was going to be refunded if the designer had to enhance the image I provided but they did not. I was still charged the design fee. Other than that the staff was friendly and I am very happy with our banner.
Fast Signs was so easy to work with from the phone calls to all the emails back and forth, simple, easy, so polite and very quick. Parts of the sign came up and they sent the team member to my business to fix it. Will most definitely get signs created here again.
Assumptions that an order is to be placed (based on a quote).
"Lost" purchase orders resulting in long turnaround times.
Pricing is *very* high and inconsistent.
We're hoping that what we've experienced is a simple hiccup or is due to growing pains, and is not a sign of larger and ongoing issues.