Reasonable prices and lead time. The area that Keeps me coming back is the thoroughness and follow up of Hulen St. your staff lead by Cara. Cara goes above and beyond to ensure that my expectations are met or exceeded every time.
Excellent customer service! Alicia was very thorough and helpful throughout the whole process. John was very flexible and great at communicating the process from start to finish. Great job - the parents loved the banners!
When placing my order I confirmed that the product would be completed same day, as needed. The employee booking appointments was very friendly and assured me that they would bump up my order to make my end of day request.
I have done business with you, previously so you had our logo on file.
The original proof was sent quickly but I had to send it back as the format wasn't what I was looking for. I sent an attachment that was similar to the logo that you had on file, just a little cleaner.
The second proof was sent again but it wasn't mine. It was for another one of your clients. I replied to the approval email and let your staff know that that was sent to me, by mistake.
I got a reply within a reasonable amount of time with an updated proof that I approved.
The product was not ready until 1pm(ish) the next day. I had a coworker come pick up the order and the logo has markings on it that are not on the logo I had sent. I looked back at the proof that you sent me (that I approved) and noticed the markings on the proof.
Though I approved the proof, it wasn't what I sent originally and I understand the delayed in getting the proof approved, probably affected the production time.
Though there was a delay in the proofing process, I was not happy with the product and did not receive it in a timely manner, which is why I chose your company.
I have been using the services of FASTSIGNS for a few years! Each very different project I have requested to made has been of an EXEMPLARY end result! The level of professionalism and enthusiasm to give me the best of the best of work, is something I have been spoiled to expect and always receive. The staff members from my initial contact, the designer and time of pick up is such a gratifying experience.
They work closely to giving me what I want and NO job is a challenge for them. It ultimately is about what I want and how and when they can deliver. The end product is always grandeur and beautiful!!! I continue to be impressed by the level of great customer service and satisfaction.
Thank you Austin, Axel, Chris and Cara for helping me bring my creativity for my parents' 55th wedding anniversary and beautifying my Dodge Ram truck. You make things happen and come to life. Until I need you again, keep up the phenomenal work that you provide, as I know you will !!
Still smiling from ear to ear,