I have already sent this by email with no response. Which makes the situation even worse. I will not be using your service in the future. Here are your details below:
From: [NAME REMOVED]
Sent: Wednesday, December 20, 2023 8:26 AM
To: Emily Staples [EMAIL ADDRESS REMOVED]
Subject: RE: FASTSIGNS Checking In
Thank you Emily, unfortunately I had a couple issues that were not so pleasant. First issue is being charged over $500 just to have proofs made, not the signs made, just the proofs. I was a little stunned when your employee informed me you charge this just for creating a proof. Secondly, when I picked up my signs yesterday, which to me were quite heavy to carry all the way to my car, I was not offered any help. All parking in front of the doors were taken so I have to walk a bit. I was surprised to not have been offered help carrying them.
Very bad experience.
Happy Holidays,
Odie [LAST NAME REMOVED]
Community Association Manager
From: Emily Staples [EMAIL ADDRESS REMOVED]
Sent: Tuesday, December 19, 2023 1:08 PM
To: [NAME REMOVED] [EMAIL ADDRESS REMOVED]
Subject: FASTSIGNS Checking In
Hi [FIRST NAME REMOVED],
Just checking in to see if we can be of assistance with any recent, current, or new projects.
If we are currently working on an order, we will be in touch soon. If you would like to chat about a new or future project, please let us know how we can help.
We would love to help Make Your Statement with FASTSIGNS.
Thank you,
Emily Staples
FASTSIGNS® of Gilbert, AZ | Owner
I have been dealing with Fast Signs of Gilbert for several years now. They produce my annual Christmas card for me. I explain my concept, provide the photos and script, then, Presto, within a few days I have a beautiful card just as I would like it. I could not ask for better service or quality.
I had a last minute rush and this location and customer service went above and beyond to assist. Providing an excellent quality banner within my very limited timing. Than you so much!
I love working with Fastsigns. They are friendly, helpful and very flexible with orders. Their turnaround time is so quick regardless of the number of signs ordered. I only use them for my business and personal orders and would recommend them in second to anyone wanting a quality product really fast!
Bailey was so patient through the process of us getting HOA approval for our sign inserts. She was prompt with email replies and our order was ready in two days!
Excellent customer service provided by Bailey and Emily. Very quick turnaround time on our products. Great presentation and quality of the product. We would highly recommend this team to meet any printing needs!