Response From FASTSIGNS® of GTA - North York, Ontario
October 04, 2016
We tested the banner thoroughly with you when you were picking it up. We even tested inserting your rod into the banner sleeve. We packaged the banner into the shipping container we provided for free, in front of you. All was perfect and you left happy.
When you e-mailed us 4 days later with your complaint (a photo of the banner seam damaged while you tried to insert the rod), you were in a different country with a trade show starting in an hour. As it’s impossible for us to send someone or another banner to a different country in an hour, we did advise using staples to mechanically fasten the banner material together, in addition to 3 other alternative strategies.
Per our numerous e-mails, we used two 58” industry high-performance tapes (for a 58” wide banner) that provide indestructible bond on surfaces including paper, vinyl (banners), wood, plastic, concrete, and plaster. In our 27 years of operating, this was the first time we received any complaint about this material. We offered to look into this and discuss further upon your return, even though it had been handled by numerous others that could’ve contributed to the problem. But you ignored our email. We’d love to help. Please respond so that we may!