Response From FASTSIGNS® of GTA - North York, Ontario
April 05, 2017
It seems as though there was a miscommunication. Please see below for clarification:
1. Credit card numbers are not kept on file as a general practice. Limited exceptions apply such as if we need to bill the customer on a recurring basis and explicit permission is obtained from the customer. The card provided from the 50% deposit was filed in a secure location and charged a week after the product was delivered and confirmed okay. Once the project was finished, the credit card number was cross-shredded.
2. The project took longer than anticipated as we had to wait approximately a month to receive the graphic proof from the customer. Even then, we provided complimentary graphic designing.