I had to chase after this order from the start, constantly emailing asking where things were, then the wording was wrong for one set of signs over and over again.. finally after doing a number of emails I had to pick up the phone and call in the details ... finally things were correct.. at one point I had no idea if they were going to do the order at all and considered calling another company...
Everybody I worked with was friendly and professional. The team made sure that my vision was created EXACTLY how I wanted it and it was done quickly. They even provided an alternative way to save me a bit of money by reusing the existing signs frame for my new design. The final product is exactly what I wanted and looks great.
Sean was very professional, polite and courteous. Communication is important to me and he called and/or emailed when necessary with an update on the product and installation services. He was knowledgeable about the product, made valuable suggestions and comments which I could reflect on and make an informed decision. I would highly recommend FastSigns. Thank you very much.
I messaged a previous contact twice and heard noting in return. When I finally placed the order I didn't receive a message about when they were coming to install, a time which they actually canceled.
Too much effort required to make a purchase.