The products were very well made and the service was timely. Every time I sent an e-mail it was answered within an hour or two. Overall, I was impressed with the professionalism and efficiency of the FASTSIGNS team. Thank you!
I had to contact your company three different times, each time I was told that somebody would contact me and arrange for an estimate. I felt like I was begging you to take my business. I was at the point of going to you competitors when I was finally contacted. After the site visit and estimate was made, I made the order and was given a time line for the installation. I had to follow-up 2-3 times after the installation date passed to find out the status of my order.
Over all, I would say that there is a lack of commitment to meeting deadlines and meeting customer expectations.