I had to contact your company three different times, each time I was told that somebody would contact me and arrange for an estimate. I felt like I was begging you to take my business. I was at the point of going to you competitors when I was finally contacted. After the site visit and estimate was made, I made the order and was given a time line for the installation. I had to follow-up 2-3 times after the installation date passed to find out the status of my order.
Over all, I would say that there is a lack of commitment to meeting deadlines and meeting customer expectations.
Bill Thomkins helped me design the Ultimate Goat Logo and we put it on 27 sweatshirts for all of our goats on our farm! We are going to get uniforms for the alpacka's next!
We really enjoyed Morgan and Gretchen as well as Marley giving us ideas and modeling the outfits for us! What a great team! Highly recommend FASTSIGNS to everyone for their outstanding customer service!
The knowledge of your associates. It is very reassuring to work with someone who knows his job and delivers what he promises. The turn-around was fast, the sign was exactly as promised, and the people were a delight to work with (particularly Bill Tompkins)