Response From FASTSIGNS® of Houston, TX - Midtown
July 15, 2016
Explained to her that when She asked for foam the CSR thought She wanted Foam PVC and sent her an estimate based on that. When She approved the estimate the sign was completed using Foam PVCand She did not like it. She told the CSR she wanted foamcore so we redid the sign for her at no cost. Later on when the sign was picked She wanted a thicker foam which was never mentioned. There seems to have been a lack of communications on what the customer wanted. We have offered her a discount on her next job.