Response From FASTSIGNS® of Houston, TX - Northwest Fwy
January 02, 2018
Apologize, if you had not understood at the first order. We had mentioned at the beginning of the orders that we would need to charge for a artwork recreation and layout fee, if you wish to have the flyers made. You declined and I had asked my guys to go ahead and create the layout so we would still be able to produce your flyers. If you needed more flyers, we would use the artwork we had created already and made more without the fee again. You had picked up the flyers and called back a month later asking for the artwork we created. We had mentioned again the cost of the artwork and you had accepted the fee. We sent you the artwork as requested. I would like to work with you again, please call me anytime.