I hope all is well. Ms. Colleen had outstanding customer service. She was very constant with answering our emails. In addition, she explained the process very well when it came to redoing our logo. It was outstanding!
Fastsigns was the third sign company I went into but the only one that didn't make me feel like a total idiot. I only had a vague idea of what we wanted and needed and was looking for guidance from someone who makes signs professionally - apparently that's a tall order! After the first two shops I was feeling pretty nervous about ever figuring out what we needed, but they knew the sign code well and made suggestions. I felt really good about giving them our business.
As a bonus, the prices for the signs we needed dropped between my initial quote and ordering the sign, so we saved a bit of money! That was a pleasant surprise.
Colleen was enthusiastic and helpful; the sign looks good and was priced very fairly; the only reason that I didn't give a 10 was because the sign came in a little late, but as soon as I pointed that out, Colleen jumped on it and got it to me ASAP.