I hope all is well. Ms. Colleen had outstanding customer service. She was very constant with answering our emails. In addition, she explained the process very well when it came to redoing our logo. It was outstanding!
Fastsigns was the third sign company I went into but the only one that didn't make me feel like a total idiot. I only had a vague idea of what we wanted and needed and was looking for guidance from someone who makes signs professionally - apparently that's a tall order! After the first two shops I was feeling pretty nervous about ever figuring out what we needed, but they knew the sign code well and made suggestions. I felt really good about giving them our business.
As a bonus, the prices for the signs we needed dropped between my initial quote and ordering the sign, so we saved a bit of money! That was a pleasant surprise.
Colleen was enthusiastic and helpful; the sign looks good and was priced very fairly; the only reason that I didn't give a 10 was because the sign came in a little late, but as soon as I pointed that out, Colleen jumped on it and got it to me ASAP.
Colleen is INCREDIBLE with her attention to details and her customer follow-up. The product delivery is FIRST CALSS.
FYI: In my opinion Colleen should be a Company trainer!!!!
[NAME REMOVED] - Stone Mountain Properties
Your entire staff is excellent. I would adopt Colleen. I send an email to let her know what I need, get immediate response to confirm what I asked for, sends me draft same or next day confirming, I obtain approval from my client and send that to her asap, get my signs just the way I ordered them ready to pick up the same week. I started using this location in 2004 and do not use anyone else, anytime, anywhere. Thank you for the opportunity to let you know how great that store is because of the people there.