Patty and her team do a great job! They are responsive and helpful, from quote to installation. We have used them for both large and small jobs in Huntsville-from an outdoor monument sign to interior signage. We've also used them for jobs in other states, as their interior signage quote was much better and faster than anywhere else.
Thank you Fast Signs of Huntsville!
Thrive Development Partners
The customer service element of the business was just not there. It took me calling and checking in to know the status of my order. I did not feel like our business was appreciated due to the lack of care in handling our order and communicating with us throughout the entire process. I had to be the one to reach out and double check that our artwork was received as well as figure out when the signs would be completed and installed. As a customer I would except the company to be on top of their business and communicate these important details with their client.
Well there isn't really anything that can be done to make it right.
However I went in on Thursday to get some bandit signs made, and told the gentleman that I needed them as fast as possible, he said if he could get approval of the proof that day that I could've possibly had them right before close the next day. Which was exactly what I needed, I needed them for the weekend.
However the proof never came for approval, and when I was there at the location he never told me that I needed to pay a deposit. When I called about the proof, the very wonderful and polite woman on the other end let me know that there was a deposit that needed to be paid if I wanted to make it an order, so I gave my information over the phone, finally I called back 10 minutes before they closed, several times I might add, and noone ever picked up the phone.
I called again on Friday as soon as they opened, he stated he was working on it and then the proof came. He told me that he was working as fast as possible, but to make a long story short I didnt get the signs until Wednesday, and at that only half the order was ready, he had to print out the other half and deliver it to my office.
Just left a bad taste and not sure I will use FastSigns again, just a bad experience all the way around.
Lack of communication first. I was given an estimate that did not include A fee to actually hang it . They said it would be ready by a certain time and it was over a week later , all in all way to complicated to use ever again!
The staff was extremely friendly, and the service was right on schedule. However, about 60%-70% of our round stickers were cut unevenly. They had a border around the edge that was about 1/4" thick, but most of the stickers were cut such that the border looked lopsided and uneven. The quality of the sticker was fine, but the design team and product managers noticed the inconsistency right away. It wasn't a huge deal, since this was a freebie for an in office event, but I wanted to mention it anyways.