I was contacted by e-mail to approve the sign before production and responded (replied) to the e-mail but apparently this was not read by anyone. Your company called about the approval contacting someone listed on the account 10 years ago who forwarded me the message. The contact information was updated. The sign was printed incorrectly but redone.
I would consider these minor things and would still use your company for my next sign.
Since I am a start up business - a proto type example would have helped to make the necessary corrections before printing my signs.
So as a result I have 2 signs that I've paid for in advance that I was NOT pleased with. Money wasted.
Never hit deadlines, No updates on progress. Mentioned and setup times they would be there to finish the job and never showed up or called to let us know we didn't have to wait around on them. Kind, but terrible service all around. Would never recommend.