There was no mention of losing a portion of my logo to stitching until I arrived to pick up.
I was given some money off for the problem; however, I cannot necessarily recommend to others, if this is indicative of the work and communications.
The signs were the wrong size when the tech brought them for installation and instead of working with me to fix them and get the sizes corrected, I was told by the FastSigns office staff that I could pay for a second print since the error was my fault. I kept the original prints and the installation tech made them work. It didn't match the original drawing but it was better than paying for two sets of prints.
After the installation, I noticed that laminate was pealing away from the door were the signs were installed. When I called the FastSigns office I was again told it was likely an error on my part. The door is brand new and in good condition prior to the install. A FastSigns employee came to the location to see the door. In the end, he asked what I wanted for the door and again told me it was likely not their fault.
Overall, I would not refer FastSigns to anyone. I have not used them in the past but first experience with this location is enough for me not to return. They are good at brushing blame off onto their customers and adding their faults to ours. I will not be a returning customer!
The overall service and quality is superb! We've used FASTSIGNS to build our new church sign, which we are really enjoying; but they also created our wall graphic for our sanctuary about 6 months later. We really appreciate how accommodating they were in regards to the date that we needed. They only had 4 days to create and install the graphic, and they delivered! We will continue to use and recommend FASTSIGNS to anyone.
-Ravenbrook Bible Church
I had a fairly simple order that was not correct when I came to pick it up. I paid for the entire and was told the remaining items would be mailed to me the next day. Ten days passed and I received nothing. When I called, I was told there was a problem when printing the remainder of the job. No one ever called me to let me know there was another delay. Poor customer service, especially when you had my money.
The installation was late. And when the banner twisted because it wasn't installed correctly, i was told every day it would be corrected, yet it wasn't.
Not going to send business to a company I can't rely on - that wouldn't reflect well on me.
I contacted Andrew regarding the design and production of some signs for my business. These were unusual signs in their material and design. FastSigns on East Washington in Indianapolis was able to provide these signs under budget and much quicker than I expected. I would definitely use them in the future.
[LAST NAME REMOVED] Toyota