I spoke with Julie. She was very sweet and forwarded what I wanted to Branson (2 53' trailers). We have worked with Branson the past 7 years and have always loved his work. Rhonda sent a quote for $1650. Since the quote said 2 sides and one back I sent her an email to confirm that the price was the total all inclusive price for BOTH trailers. She said yes. When I called in to make the 50% deposit, she said it was the price for only 1 trailer. I sent our correspondence to remind her that I went out of my way to confirm the price with her and that she had in fact said yes to my question about being the total price for both trailers. She told me to look elsewhere and when I sent an email with a $2500 price for both trailers from a competitor, she had no interest in resending a quote. We will never work with Fast Signs again because of her rudeness and fundamental inability to read and interpret emails.
Your manager Rhonda is the best, great communication, I feel like she really understands what I need and works hard to schedule my van for graphics when I can bring it in. They do great work on it and are a good value for the great job done. I can't be down for long with no vehicle to work so they schedule me when it is convenient for me. She has even taken time on her weekend unpaid to get my work done -- I feel she should be paid double for going above and beyond to get my new graphics done quickly!!
Outstanding customer service, immediate and even after hours and early morning follow-up to emails,competitively priced, just in time sign manufacturing.Ronda is extremely good at what she does. Fastsigns should be honor to have her as an employee. She has great knowledge of business success and provides beyond effort. Lastly, has a high skill set of finished product design and implementation.