Very attentive to our needs and issues. Patient realizing that we do not know all that goes into creating the product. Strong on communication throughout the process. Really felt that we were being treated honestly; that they wanted to please and help us make the best decisions.
The end work product was great, but the road to get there was long. Team was pretty busy with other perhaps larger customers and so delays were encountered due to available time. Technical questions took awhile to resolve. Design fees seemed high for the work required especially with the old sign available as a template being modified
[FIRST NAME REMOVED]
Fastsigns is prompt, accurate and provides quality work weather the job is big or small. Their team is knowledgeable, professional and friendly. Fastsigns is always my choice for my signing and marketing business needs.
Sent: Monday, April 15, 2019 12:30 PM
To: [NAME REMOVED] [EMAIL ADDRESS REMOVED]
Cc: Michael Newman [EMAIL ADDRESS REMOVED]
Subject: Re: Invoice 66-89956
Hi [FIRST NAME REMOVED], thanks for the email. I apologize for the low resolution of the Columbia Bank logo. We should've reached out to you for a better logo file after seeing the image quality. The poor quality has everything to do with the file you provided us.
I hope the event was successful for you, and hope to have a chance to work with you again in the future.