I knew when i ordered i ciukd have purchased this item for less elsewhere. Because i needed it quickly and have done business with you in the past i ordered. It was done very quickly and staff was nice. I was really annoyed with the $15 dollar graphic charge on top of the high price. I asked if it was customary and was told yes. You should rethink that policy as i will take my business elsewhere as a result.
I ordered a sign and gave the thumbs up to produce and install......it took two follow up calls to find out when the install was going to happen. I was told that two people had just quit and the staff member i was dealing with (Kenzie) had just returned from a few days off. I understand these variables, as it happens. Kenzie was very apologetic and explained this situation very professionally and had an installer come out that day to install !!!