Fast, friendly service! Worked with us on a tricky van wrap and the end result was great! We were happy over all with our decision to go with Fastsigns and plan to have several more vans wrapped by them in the near future.
Integrity. The job that was done was timely and professionally done. There was an issue, which sometimes occurs, but it was handled promptly and to my satisfaction. I would not hesitate to use them again or recommend them. Special thanks to Roger for his understanding.
Unhappy with the lack of communication and overall friendliness with one of the visual communication specialists on multiple occasions. Overall with the company: very minimal help when asked a question, delayed response when sending final jobs for print and outrageous shipping costs. Not sure what happened over the past year or so, but customer service has greatly declined and nothing can be done to get our business back. Email etiquette is important, a simple hi, good morning or any other nice greeting goes a very long way. The email signature should NOT be the only thing I read when receiving a quote attached to the email. I wish the best of luck with the company, and I hope something can be done to improve the communication with your team.
Maybe don't offer the service if you have to outsource its production. It took over a month to get it processed and installed...not very "fast" for a FastSigns. Maybe I should have been informed that it would take a long time to complete the project.