Response From FASTSIGNS® of Lancaster, PA
August 07, 2018
We are very sorry that this project did not go as you felt it should. That being said, we really felt that we provided you with completely transparency and detailed communication throughout the process. Regarding delivery, the project was due at the end of the day Tuesday and was ready Wednesday morning at 10a.
As we previously told you in our conversations with you, we have met with all the staff to review this job and talk about what went wrong (as we do with all larger jobs), so we are not sure what other level of accountability you would like for us to hold our employees to. Regarding discounts, we provided you with discounts at the time of the order being that you are a church - it is our customary 10% tithing discount we provide all churches.