The final product was exactly what we wanted. The young man, Ryan, who did the install was very professional, courteous, and helpful! Kudos to him!! Our invoice came in a timely manner. Overall we are very pleased.
Was promised delivery for our sign between 6-8 weeks. It ended up being about 3 months. Even after installation the sign would not illuminate. After going back and forth with the owners and the electrician about 2 weeks after the sign was installed we finally got the sign working. The electrician was not the nicest person at our business upon coming back. He kept insisting the sign was working when I have pictures that it clearly wasn't at night. Sign was supposed to be hooked up with a light sensor to automatically go on and off in the evenings. The electrician proceeded to argue with us at the front counter in front of clients telling us the sign is working when it clearly does not. He said he was going to come back in the evening to check on it. Upon returning that evening he found the sign to be not working as we had claimed. He was able to get the sign working but neglected to inform us of the issue. Still to this day we have no idea what the cause of the inoperative sign was. The sign is beautiful but the customer service is awful and for that reason I will not be recommending fast signs to any friend nor will I be doing business with them in the future. The experience we received was a prime example of over promising and under delivering.
The nonprofit Princeton Festival Guild is so pleased with the quality of service & product that we are return customers. I finally saw this survey when I searched for your email so we could order another Banner as in 2016. We liked the careful attention & guidance you provided & we liked that you interacted seamlessly with our designer as well as project manager. We appreciate that your work was exactly as promised & on schedule. You went the extra mile to coordinate for us when our Banners were inadvertantly misdirected by a delivery service. Appreciatively.
Fast signs provides excellent products and excellent customer service. They are our "go to" vendor for anytime we need signs or promotional products.
Catholic Charities Diocese of Trenton