If someone has a complaint about a product, don't make them feel like they have to dig or pay more money to make it right. Extra costs can be negotiated but don't make it a priority when it's a returning customer. Make a separate visit to the location to discuss the concerns directly. Remember what your customer wants. The last time I had a sales rep in she replied with half of the products to be quoted. There is a difference between hearing the customer and listening to them. It's ten times more expensive to sign on new customers than it is to maintain customers.
Working with FASTSIGNS of London was a wonderful experience. Their installer, Will is awesome! Totally professional, knowledgeable and a hard working individual. I will not hesitate to collaborate on projects in the future! Thank you for a job well done.