Thank you for taking the time to leave a review Tim. We regret that we were not able to meet the expected turnaround time for your order. Unfortunately we were impacted by the COVID-19 closures during the time of your order which did cause some delays on your order request. We apologize if this wasn't clearly communicated to you at the time. We thank you for your understanding and hope to work together again in the future. If you wish to discuss this order in more detail, please do not hesitate to reach out to us directly. Thank you.

Mike, We have tried reaching out to you numerous times since you mentioned you no longer wanted to work with us (other than this review). Given the fact that we have only provided the first round of initial designs, we haven't even had the opportunity to receive your feedback or provide the second round of revised concepts. We would appreciate the opportunity to discuss your dissatisfaction either in person or over the phone and would be happy to continue to work with you to come up with a design concept you approve of. We appreciate your business and certainly want to ensure your satisfaction, please connect with us and we can work together to come to an agreed upon design concept.