Response From FASTSIGNS® of Mesquite, TX
December 22, 2016
Charlotte, thank you for taking the time to give us this feedback. Since our name is FASTSIGNS, the expectation is we can turnaround sign projects in a matter of days, sometimes hours. While there's times where this is certainly the case, there's others where the timetable is longer - especially when dealing with city permitting issues. Because of this, we put an emphasis on our customer communication being fast. This obviously wasn't your experience, and I'm sincerely very sorry for that. I'm also regretful that our installer had to take a few tries to get it right. If you give us another chance on your next sign project, we would love to provide you a much more seamless experience.