FASTSIGNS® of New Tampa-Wesley Chapel, FL
201 Reviews
Recent Reviews:
August 29, 2023
Gina DaSilva
St Petersburg, FL
St Petersburg, FL
August 11, 2023
Cindy Williams
Jacksonville, FL
Jacksonville, FL
August 7, 2023
John Keeth
Tampa, FL
Tampa, FL
August 5, 2023
A.L.
Gainsville, FL
Gainsville, FL
June 29, 2023
Ray Aaron
Tampa, FL
Tampa, FL
June 16, 2023
Nita Groce
Lutz, FL
Lutz, FL
June 12, 2023
M.O.
Zephyrhills, FL
Zephyrhills, FL
The Banner was exactly what we asked for. Great Job!
As per suggestion: It would have been nice to receive some feedback from FastSigns by asking us questions to help us communicate to the Market we were at. We made a big mistake by printing a Powerpoint slide having never been to a local Market Place event. I mean less that 10 people read our sign out of thousands! LOL! It was totally our fault!
These Questions would have turned on the lightbulb in our head!
Like, What is the purpose of the sign? (To get people to stop!)
Where will the sign be displayed? (A natural market with lots of food booths)
What type event is it to be displayed? (Public, at a mall area.)
Who attends? (Families and Couples)
Why? We realized, once we got there, we only had 3 seconds or less of gaining their attention!
Again, great quality in the sign! Thank you so much. Bad decision on our part.
May 11, 2023
N.K.
Wesley Chapel, FL
Wesley Chapel, FL
Much too slow in providing the service. I called after 3 weeks to be told that they needed to submit the sign for approval. I did that and was told that they would install the sign before I left on vacation. That didn't happen. I gave my key to my son so he could bring the car to install the sign while I was gone. But nobody called to schedule an installation.
When I returned, I called and was given a lot of excuses for why the sign was not installed. I asked the gentleman to cancel the order and refund the payments that I made. To date, no refund has been issued and I have no sign.
If I don't receive the refund by Monday, May 15, 2023, I will file a dispute with my credit card company.
[NAME REMOVED], Order 2[PHONE NUMBER REMOVED]
Response From FASTSIGNS® of New Tampa-Wesley Chapel, FL
May 12, 2023
Hello Nick,
I am very sorry to hear about your experience here at FASTSIGNS. We take pride in our customer's satisfaction. I would love to hear more about your trouble. I believe there were several miscommunications about how to use our proofing system and your install during your vacation time. Rest assured your refund was processed the same day you called. If you would like more details, feel free to reach out to me.
Thank you.
May 1, 2023
M.K.
Tampa, FL
Tampa, FL
Response From FASTSIGNS® of New Tampa-Wesley Chapel, FL
May 02, 2023
Dear Mimi,
We're sorry to hear that you had a negative experience with us. At FASTSIGNS, we strive to provide excellent customer service and we apologize if we fell short in your case.
We take all feedback seriously and would appreciate the opportunity to learn more about your experience. Regarding your comment about the owner putting his needs above yours, we take this feedback seriously and would like to clarify any misunderstandings. Could you please provide more details about what happened so we can investigate further?
We value our customers and want to ensure that everyone who visits us has a positive experience. We appreciate your feedback and hope to have the chance to make things right.
Sincerely,
Amy & the team